Support
Need a hand with KROKY?
One person builds and answers here, so replies are personal but not instant. Most messages get an answer within two working days.
Write to us
Email is the only channel here, with no bots and no ticket numbers. Write in any of the eight languages the app speaks.
support@kroky.appDrazdou - sole developerWhat to include in your email
With these details I can reproduce the problem on my side and reply with an answer instead of a follow-up question.
1
Phone model and OS version
For example: iPhone 13, iOS 18.4 or Pixel 7, Android 15.
2
KROKY version
Profile → About, the “Version” line.
3
What you did and what happened
A couple of sentences is enough: the steps, what you expected, what you got instead.
4
A screenshot or screen recording
Video helps when the problem takes a moment to show up or something flickers.
Try this first
Check three things in order: notifications allowed for KROKY in system settings, the reminder switched on inside the task, and battery saver not restricting the app in the background. On Android, battery optimisation is the usual culprit, so set KROKY to unrestricted.
Your account and data
Deleting removes your profile and personal data; everything is gone from the servers within 30 days.